Refund policy

We want you and your pet to get on with the Aglowpet Grooming Stand. If you don't, we'll make it right.

30-Day Money-Back Guarantee

You have 30 days from the day your order arrives to request a refund or exchange. Refunds require the stand to be returned to us. To be eligible, the stand must be in the same condition you received it — undamaged, with the frame intact and the mesh untorn, and with its original packaging where possible.

We understand pets test things out. Normal use is fine. Items returned with a bent frame, torn mesh, or missing parts may receive a partial refund.

How to start a return

Email us at support@aglowpet.com with your order number, a photo of the stand, and a short note on what went wrong. We reply within 24 hours and will send you return instructions.

Please don't ship anything back before contacting us — returns sent without authorization can't be processed.

Who pays for return shipping

If the stand arrived damaged, defective, or we sent the wrong item: we cover it.

If you changed your mind: return shipping is yours.

If your pet simply won't use it: this counts as a change of mind, so return shipping is yours. Email us first and we'll send return instructions.

Refund timing

Once we receive and inspect your return, we'll email you within 2 business days. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.

Damaged or wrong item

Inspect your order when it arrives. If anything is damaged, defective, or incorrect, email us within 7 days with photos and we'll replace it or refund you in full — no return shipping required.

Non-returnable

Items returned after 30 days
Gift cards
Items marked "final sale"

Questions

support@aglowpet.com — we answer within 24 hours, Monday to Friday.